Sector
Direct answer
In retail, AI mainly helps with writing and preparation: drafting and translating product listings for the online shop, answering customers’ frequent questions, preparing supplier orders from sales and stock. Prices and stock stay in your POS or shop system; AI suggests, the team decides.
Concrete use cases
From the supplier’s data and a few notes from staff, the assistant writes the product listing in French, German and Italian, with attributes in the Shopify or WooCommerce format. Someone reviews it before publishing.
What we measure — Time between a product arriving and going online, and the number of incomplete listings.
Delivery times, returns, sizes, in-store availability: the assistant drafts replies to e-mails and messages from your terms and the order status. Special cases go to a person.
What we measure — Time to first reply and the share of requests settled without handing over to a person.
The assistant compares recent sales, stock and supplier lead times exported from the POS and proposes a reorder list for approval. The buyer keeps control of quantities.
What we measure — Stock-outs on the items tracked and the time spent preparing orders.
What must be respected
Customer data (orders, loyalty, addresses) falls under the nFADP. The tools we select make it possible to comply if that data is not used for training and the assistant only accesses the information it needs. Product claims remain your responsibility, even when AI drafts them.
Use cases for this sector
Further AI uses that concern this sector, taken from our catalogue by business function.
Recommended tools
For product listings, translations and customer reply templates.
If the shop works with Gmail, Google Sheets and Google Drive.
Questions
A half-day workshop on your own cases: from CHF 1,900 excl. VAT. To roll it out with your teams: a subscription from CHF 1,800/month (10 h), three months minimum, or a fixed-price engagement on quotation. Details are on the pricing page.
No, not in an SME. What works: a contact point who validates usage, not a dedicated role.
It depends on what you already use. The tools we most often recommend for this line of business are shown above; the final choice is made with your IT team, depending on whether you work in Microsoft 365 or Google Workspace.
Start here
You leave with the use cases chosen for your company, the right tool and the rules of use. Price confirmed before we start.