Sector
Direct answer
In a hotel or restaurant, AI saves time on writing, not in the kitchen or at reception: preparing offers for groups and banquets, replying to online reviews, keeping the menu and allergen information up to date in several languages. Bookings stay in your system; AI prepares the texts, the team approves them.
Concrete use cases
The assistant reads the enquiry (dates, headcount, budget, dietary needs), prepares an offer from your packages and menus and lists the questions to ask. The sales manager checks availability and sends it.
What we measure — Response time to group enquiries and the share of enquiries confirmed.
For each Google or Booking.com review, the assistant suggests a reply in the guest’s language that addresses the points raised without stock phrases. The manager or front office manager publishes it.
What we measure — The share of reviews that get a reply, and the response time.
Each time the menu changes, the assistant updates the descriptions in French, German and Italian and prepares the allergen list from the recipe sheets. The chef checks every dish.
What we measure — Time to update a menu and the errors found on checking.
What must be respected
Allergen information is a legal requirement (FDHA ordinance on food information): AI helps format and translate it, checking stays with the chef. Guest data falls under the nFADP; the tools we select make it possible to comply if that data is not used for training and access is limited.
Use cases for this sector
Further AI uses that concern this sector, taken from our catalogue by business function.
Recommended tools
For group offers, review replies and menu translations.
If the business works with Gmail, Google Calendar and Google Docs.
Questions
A half-day workshop on your own cases: from CHF 1,900 excl. VAT. To roll it out with your teams: a subscription from CHF 1,800/month (10 h), three months minimum, or a fixed-price engagement on quotation. Details are on the pricing page.
No, not in an SME. What works: a contact point who validates usage, not a dedicated role.
It depends on what you already use. The tools we most often recommend for this line of business are shown above; the final choice is made with your IT team, depending on whether you work in Microsoft 365 or Google Workspace.
Start here
You leave with the use cases chosen for your company, the right tool and the rules of use. Price confirmed before we start.