Sector
Direct answer
In a garage or body shop, AI relieves the front desk and the paperwork, not the workshop: preparing replies to appointment and price enquiries, putting together a claim file for the insurer, preparing service and inspection reminders. Claim calculation stays in Audatex or GT Motive; AI drafts, the service adviser or workshop manager approves.
Concrete use cases
“How much to replace the brake pads?” “Do you have a slot on Thursday?” The assistant drafts a reply from your fixed-price menu and availability; the service adviser adjusts and sends it.
What we measure — Response time to written enquiries, and how many are settled without a phone call back.
Photos, assessor’s report, calculation and correspondence: the assistant assembles a complete file, drafts the cover letter and lists what the insurer is likely to ask for. The body shop checks before sending.
What we measure — How many files the insurer sends back for more information, and the time until repair approval.
From the vehicle history, the assistant prepares reminders for servicing, tyre changes or the periodic roadworthiness test, worded for each customer. The garage decides whom to contact and when.
What we measure — The share of reminders followed by a booking.
What must be respected
Customer data (number plates, addresses, claims) is personal data under the nFADP. The tools we select make it possible to comply if that data is not used for training, customers are informed of the use, and only the files needed go into the tool.
Use cases for this sector
Further AI uses that concern this sector, taken from our catalogue by business function.
Recommended tools
For drafting replies and letters and reading assessors’ reports in PDF; quick to adopt for a small team.
If the garage works with Gmail and Google Calendar: the assistant is built into Google Workspace.
Questions
A half-day workshop on your own cases: from CHF 1,900 excl. VAT. To roll it out with your teams: a subscription from CHF 1,800/month (10 h), three months minimum, or a fixed-price engagement on quotation. Details are on the pricing page.
No, not in an SME. What works: a contact point who validates usage, not a dedicated role.
It depends on what you already use. The tools we most often recommend for this line of business are shown above; the final choice is made with your IT team, depending on whether you work in Microsoft 365 or Google Workspace.
Start here
You leave with the use cases chosen for your company, the right tool and the rules of use. Price confirmed before we start.