Can AI handle my emails and write to my clients?
Answer
Yes, to prepare: AI sorts emails, summarises, finds the file and drafts the reply; a person checks and sends. Automatic sending is only opened for one category of low-risk messages (acknowledgement, confirmation, standard reminder), after at least four weeks of approved drafts and on a written decision. As for the phone, we do not set up automated calls to your clients.
Your inbox is a point of contact with clients: a badly worded automatic message costs more than the minute it saves. Complaints, disputes, changing amounts and advice are always approved by a person. AI can, however, summarise a call and prepare the follow-up message.