Sector
Direct answer
In a property management agency, AI handles the repetitive writing around your management software: answering tenant requests, explaining a heating and ancillary cost statement, turning notes and photos into a clean handover report. Amounts come from your software; AI drafts, the property manager approves.
Concrete use cases
The assistant reads tenants’ e-mails (broken dishwasher, noise, a question about the rent), sorts the request, drafts the reply and, for damage, the work order for the usual contractor. The property manager approves or corrects.
What we measure — Time to first reply and the number of tenant follow-ups.
Every year the same questions come in after the statements are sent. Using the figures from your software, the assistant prepares a clear cover letter per building (what changed and why) and replies to individual questions.
What we measure — The number of objections and requests for explanation after statements are sent.
After the inspection, the assistant turns the notes and photos into a structured handover report, room by room, listing the defects found. The property manager checks, completes and has it signed.
What we measure — Time to send the report, and disputes about the defects recorded.
What must be respected
Tenancy law (Code of Obligations and its ordinance) governs cost statements, rent increases and terminations: any text prepared by AI is always reviewed by the property manager. Tenant data falls under the nFADP; the tools we select make it possible to comply if that data is not used for training and access is limited to the buildings concerned.
Use cases for this sector
Further AI uses that concern this sector, taken from our catalogue by business function.
Recommended tools
For tenant e-mails, letters and Excel files, with your Microsoft 365 access rights.
For turning notes and photos into reports and preparing reply templates.
Questions
A half-day workshop on your own cases: from CHF 1,900 excl. VAT. To roll it out with your teams: a subscription from CHF 1,800/month (10 h), three months minimum, or a fixed-price engagement on quotation. Details are on the pricing page.
No, not in an SME. What works: a contact point who validates usage, not a dedicated role.
It depends on what you already use. The tools we most often recommend for this line of business are shown above; the final choice is made with your IT team, depending on whether you work in Microsoft 365 or Google Workspace.
Start here
You leave with the use cases chosen for your company, the right tool and the rules of use. Price confirmed before we start.