Sector
Direct answer
For an IT service provider, AI is first an internal tool: summarising and sorting tickets, keeping each client’s documentation up to date, preparing scripts that are reviewed before they run. And since your clients already ask you what to do with Copilot or ChatGPT, knowing it from the inside also becomes something you can advise on.
Concrete use cases
The assistant summarises each incoming ticket, suggests a category and priority and finds similar tickets already solved. The first-line technician confirms and starts on the right track.
What we measure — Time to pick up, the share of reassigned tickets and resolution time by category.
From intervention notes and closed tickets, the assistant updates each client’s record: configuration, procedures, contacts, special cases. A lead approves the changes.
What we measure — The share of interventions documented and the time lost looking for information.
PowerShell for Microsoft 365, deployment scripts, queries: the coding assistant proposes, the technician reviews, tests in a test environment and versions it before anything runs at a client.
What we measure — Time to prepare a script and errors caught in testing rather than in production.
What must be respected
You access your clients’ systems and data: your contracts and the nFADP (processing by a processor, art. 9) govern what can go into an AI tool. The tools we select make it possible to comply if client logs and data are not used for training, access is personal, and no secret (password, key) is ever pasted in.
Use cases for this sector
Further AI uses that concern this sector, taken from our catalogue by business function.
Recommended tools
For your own use, and because your clients ask about it: know it from the inside.
For scripts and automation, with review and testing before anything runs.
Questions
A half-day workshop on your own cases: from CHF 1,900 excl. VAT. To roll it out with your teams: a subscription from CHF 1,800/month (10 h), three months minimum, or a fixed-price engagement on quotation. Details are on the pricing page.
No, not in an SME. What works: a contact point who validates usage, not a dedicated role.
It depends on what you already use. The tools we most often recommend for this line of business are shown above; the final choice is made with your IT team, depending on whether you work in Microsoft 365 or Google Workspace.
Start here
You leave with the use cases chosen for your company, the right tool and the rules of use. Price confirmed before we start.