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Direct answer
For a team working with client data, the starting plan is ChatGPT Business: a managed team workspace, content excluded from training by default, and a data processing agreement. Enterprise is worth it when you need automatic account provisioning, a choice of retention period or storage location, or a negotiated contract. Free and Plus are individual accounts, best kept for trials that involve no company data.
The ChatGPT plans look much the same in the chat window but differ on what matters to a business: who owns the accounts, what happens to your data, and which contract protects you. Here is how they compare on those points, our recommendation for a Swiss SME and what to check before you buy.
The four plans on one page
| Free and Plus | Business | Enterprise | |
|---|---|---|---|
| For whom | One person, as an individual | A team, in a company workspace | An organisation with demanding administration or compliance requirements |
| Is your content used for training? | Yes by default, each user can turn it off | Not by default | Not by default |
| Administration | None: the account belongs to the individual | Admin console, adding and removing members, SSO | On top of that: automatic account provisioning, finer roles, audit logs |
| Contract | Consumer terms | Business terms and a data processing agreement | Negotiated contract, retention and storage location options |
| Price | Free or individual subscription | Public price per user per month | On request from OpenAI |
The details change: check them on OpenAI's pricing page and its enterprise data commitments when you decide. The Business plan used to be called "Team".
Our recommendation for an SME
- As soon as the team works with client data: Business. It is the minimum for the company to own the accounts, be able to remove access on the day someone leaves, and have a data processing agreement within the meaning of the revised Federal Act on Data Protection (nFADP).
- Enterprise when at least one of these requirements is written down: automatic provisioning from your directory, a mandatory retention period, a chosen storage location, an audit log required by a client or a regulator, a negotiated contract. It is not a question of size: a twenty-person fiduciary firm may need it, while a company of a hundred and fifty can do without.
- Free and Plus: for personal trials, with no company data. If staff are already using them with client files, that is the first thing to sort out.
What no plan does for you
A business plan gives you a framework; it does not decide what goes into the tool. Three decisions remain yours:
- Permitted data. Internal, client, protected: which categories may go in, and for which uses. Our security guide sets out the rule.
- Access. Who administers the workspace, who can share a project, who can connect an external tool (email, file storage).
- Review. Anything that leaves ChatGPT for a client is reviewed by a person, at least until the use is well established.
How to test before rolling out
Take two tasks that come up every week and examples you are allowed to use, or anonymised ones. For each task, note the current time spent, what may be shared and who will check the result. Test the quality of the answers, but also the access rights: a person must be able to do their job without seeing documents that are not meant for them.
Set a stopping criterion before you start: too many corrections, no real use, or no way of keeping to the data rules. A successful trial is one that lets you decide, even if the decision is not to go ahead. The list of settings to check when you open the workspace is in our ChatGPT practical case.
What the set-up costs
Licences are bought in your name from OpenAI. Choosing the plan, configuring the workspace with your IT team, the usage rules and training for the team are covered by AI Adoption Support: a fixed price on quotation, or a subscription from CHF 1,800 a month for 10 hours, with a three-month minimum. To start with half a day of hands-on work on your own tasks, the AI Workshop costs CHF 1,900 excluding VAT.
Questions
Do we need to switch on a setting so that our data is not used for training?
Not on Business or Enterprise: exclusion is the default on these plans. On Free and Plus accounts, each user can turn it off themselves, but the company can neither enforce nor check it.
Is SSO enough to secure the workspace?
No. It centralises sign-in, but it does not replace access rights to projects, removing accounts when someone leaves, or rules on data.
From how many employees do we need Enterprise?
There is no threshold. Start from your requirements (automatic provisioning, retention, audit log, negotiated contract) and check them against the current offer.
Should we choose Claude, Copilot or Gemini instead of ChatGPT?
That depends on your documents and your software, not on the brand. Our analysis "ChatGPT, Claude, Gemini or Copilot" sets out the criteria and a one-week test.
Are licences included in your services?
No. Licences are bought in your name from the vendor, at the public price. Our services cover choosing the plan, configuration and training.
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